Homeowner Orientation
Your Homeowner Orientation is an introduction to your new home and its many features–a meeting that goes beyond the traditional walk through to include a detailed demonstration of your new home and information regarding its maintenance.
Homeowner Orientation
Your Homeowner Orientation is an introduction to your new home and its many features–a meeting that goes beyond the traditional walk through to include a detailed demonstration of your new home and information regarding its maintenance.
Scheduling
As your home nears completion, we will schedule the orientation with you. Appointments are available Monday through Friday, 9:00 am to 3:00 pm. Based upon our normal business hours, there can be no exceptions to these time frames. The orientation usually occurs several days before close of escrow.
Preparation
Allow enough time. We expect the orientation to take 90 to 120 minutes. By arranging your schedule so you can use the full amount of time allotted, you will derive maximum benefit from the orientation.
If you have questions–about your home or the warranty coverage–make note of them to bring up at the orientation. If you have not already done so, please read the “Caring for Your Home” section prior to the orientation so any questions you have can be discussed.
Past experience has shown that the orientation is most beneficial when buyers are able to focus all their attention on their new home and the information presented. Although we appreciate that friends and relatives are anxious to see your new home, it would be best if they visit at another time. Therefore, you as buyers of a Crowne Communities home are welcome to complete the homeowner orientation. Similarly, we suggest that, if possible, children and pets not accompany you at this time.
If a real estate agent has been involved with your purchase, he or she is welcome, but not required to attend. If you would like to have a friend view the home with you, we encourage you to schedule this prior to or after our scheduled orientation.
Inspection
In addition to introducing you to your new home, the orientation will also provide an inspection of the home by you and the Crowne Communities representative(s). The purpose of the inspection is to confirm that all changes, options, and upgrades have been completed and that the home meets the quality standards of Crowne Communities. Any discrepancies will be noted on the orientation form. Please note, the following statement is found on your orientation form in reference to inspection:
“Crowne Communities will correct defects or smudges of painted surfaces, countertops, chipping of porcelain or tile in the kitchen, sinks, bathtub, or elsewhere, defective screens, chipping of appliance surfaces, defects in carpets or other floorcovering, defects in cabinet surfaces or finish, broken windows or mirrored glass, or similar defects readily visible to the human eye which go beyond industry standards or normal production to tolerances and which are noted before or concurrent with the time of key acceptance.”
In addition, please plan to make careful note of the following items:
Sinks, tubs, and plumbing fixtures
Countertops and cabinet doors
Light fixtures, mirrors, and glass
Windows and screens
Tile, carpet, hardwood, and resilient flooring
Doors, trim, and hardware
Paint and drywall
Finish on appliances
Cosmetic defects in these items are readily detectable during the orientation. These are also the items which are most likely to be damaged during the move-in process. As a result, warranty claims on cosmetic damages to these items are not accepted by Crowne Communities after acceptance of keys.
Completion of Items
The Crowne Communities representative(s) will note any items requiring any cosmetic attention or any other items. Under normal circumstances, you can expect all items to be resolved prior to moving in. You will be informed of any delays caused by back ordered materials. Please note that only those items listed will be corrected. No verbal arrangements will be honored by Crowne Communities. Our preference is to complete any items prior to you moving into your home. An additional day or two while the home is vacant is preferable over the potential inconvenience to you caused by work being completed after you have moved in. Occasionally there are items that cannot be completed due to back-orders, etc. at which time we provide for the work to be completed at a later date, after move-in. If work needs to be performed in your new home after your move in, construction personnel are available for appointments Monday through Friday, 8:00 am to 3:00 pm.
Future Service
Upon completion of any items listed during the Homeowner Orientation, the responsibility of the construction manager in your home ends. New items that may arise are handled by the warranty office according to the terms and conditions of the Limited Warranty Agreement.